Frequently Asked Questions

Questions that come up from our clients and their patients time and time again. Don't worry, we've got you covered!

• I forgot my password. What do I do?
• There are two Synzi applications in the app store. Which one do I download?
• What devices can I use with Synzi?
• Which remote patient monitoring (RPM) devices are compatible with Synzi?
• Are my virtual video visits recorded?
• How do I allow access to camera in Chrome?
• How do I allow access to camera in Firefox?
• How do I allow access to camera in Safari?
• How do I use Synzi's Click to Assessment feature?
• How many people can join a video call?
• I forgot my username, what do I do?
• Is Synzi HIPAA compliant?
• Which app do I download? The purple/blue one or the white one?
• Which web browser do you recommend I use?