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  1. Synzi Help Center
  2. Getting Started with Synzi

Getting Started with Synzi

Everything you'll need to get up and running with Synzi!

Frequently Asked Questions

  • I forgot my password. What do I do?
  • There are two Synzi applications in the app store. Which one do I download?
  • What devices can I use with Synzi?
  • Which Remote Patient Monitoring (RPM) Devices are Compatible with Synzi?
  • Are my virtual video visits recorded?
  • How do I use Synzi's Click to Assessment feature?
See all 11 articles

For Health Care Providers

  • How do I add a Community Physician to Synzi?
  • I need a Synzi account, what should I do?
  • I forgot my username, what should I do?
  • What do the green, yellow, red, and grey colored dots mean?
  • My patient deleted their app. What do I do?
  • How do I add a patient's family member to Synzi?
See all 10 articles

Application Guides

  • Virtual Care User Guide
  • Care Connect User Guide

For Patients And Family Members

  • I deleted the Synzi app. What do I do?
  • Can I download Synzi directly from the app store?

Questions About Accessing Synzi

  • I'm a health care provider, how do I log into Synzi?
  • I'm a patient, how do I log into Synzi?
  • I'm a family member, how do I log into Synzi?

How Do I Make A Video Call?

  • How do I video chat with my co-workers?
  • How do I video chat with my patient?
  • How do I create a favorite?

How Do I Send A Secure Message?

  • How do I send a secure photo to someone?
  • How do I send a secure message to a patient?
  • How do I send a secure message to my co-worker(s)?

Additional Messaging Options

  • Can I send a text message or email to my patient using Synzi?

Company

  • About
  • Blog
  • Press Releases
  • Resources

Contact Support

  • Create a Ticket
  • Chat Support
  • 866.746.2031
  • Concerns or unethical behavior can be reported through the Support form or anonymously through Synzi's Compliance Hotline via toll-free call 866.746.2031

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