Getting Started with Synzi

Frequently Asked Questions

• I forgot my password. What do I do?
• There are two Synzi applications in the app store. Which one do I download?
• What devices can I use with Synzi?
• Are my virtual video visits recorded?
• Is Synzi HIPAA compliant?
• Which app do I download? The purple/blue one or the white one?

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For Health Care Providers

• I need a Synzi account, what should I do?
• I forgot my username, what should I do?
• What do the green, yellow, red, and grey colored dots mean?
• How do I create a new patient in Synzi?
• My patient deleted their app. What do I do?
• How do I add a patient's family member to Synzi?

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For Patients And Family Members

• I deleted the Synzi app. What do I do?
• Can I download Synzi directly from the app store?

Questions About Accessing Synzi

• I'm a health care provider, how do I log into Synzi?
• I'm a patient, how do I log into Synzi?
• I'm a family member, how do I log into Synzi?

How Do I Make A Video Call?

• How do I video chat with my co-workers?
• How do I video chat with my patient?
• How do I create a favorite?

How Do I Send A Secure Message?

• How do I send a secure photo to someone?
• How do I send a secure message to a patient?
• How do I send a secure message to my co-worker(s)?

Additional Messaging Options

• Can I send a text message or email to my patient using Synzi?