Care Connect User Guide
Table of Contents
Application Overview
Accessing Care Connect
Mobile Devices
Receiving Invite Code
Logging In
Web
Mobile
Making a Video Call
Receiving a Video Call
Participating in a Call
2 Participant Meetings
3 & 4 Participant Meetings
Meeting Menu
Secure Messaging
Message History
Replying to a Message
Initiating a Message
Application Overview
The Synzi Care Connect app allows individuals to communicate bi-directionally via a virtual meeting or secure messaging with their physician, nurse, care manager, or other medical staff via a personal device such as a smartphone, tablet, or computer. Meetings may include reviewing hospital discharge instructions, medications, or other health care treatment plans or even having a follow up medical appointment with the patient’s physician.
Patients and members receive the Care Connect app invitation link via email or SMS text. Links can only be sent from medical providers or health plans through the secure Synzi platform and should only be sent after the patient or member has granted consent to be contacted.
Accessing Care Connect
Mobile Devices
Patients receive a unique invite code to download and use the Care Connect application when they are first added to the Synzi Platform. The unique code will guide the patient through the download and install process or directly to the web browser if on a computer.
Patients can identify the Care Connect application by its icon on their iOS or Android device or by accessing vc.care.synzi.com/connect.
Just press the icon to open the application.
Note that an Internet connection is required to access the Care Connect app. You must also enable access to the device camera, microphone, and notifications for the app to work correctly.
If using a personal device, we recommend connecting to a Wi-Fi network when possible to reduce data plan usage.
Receiving Invite Code
After creating a patient record in the Synzi platform, that patient will receive a welcome email with instructions on how to access Synzi’s Care Connect application.
Logging In
Patients
After receiving the invitation link, patients will be automatically directed to the Care Connect application. For secure authentication, each patient will be asked to confirm his/her identity by entering their Date of Birth.
*If a patient needs to access Care Connect from a difference device, he/she need to obtain a new access link from their healthcare team.
Caregivers
After receiving the invitation link, caregivers will be automatically directed to the Care Connect application. For secure authentication, each caregiver will be asked to confirm his/her identity by the mobile phone number associated with their account.
*If a caregiver needs to access Care Connect from a difference device, he/she need to obtain a new access link from their healthcare team.
Making a Video Call
Patients can access members of their Personal Care Team members directly from the Care Connect application.
There are two ways a patient can contact a Care Team Member. A patient can initiate a meeting directly with a specific care team member, or they can use the First Available feature if they want to initiate a meeting with the first available group member.
Personal Care Teams and Groups are created and managed by Enterprise Administrators.
Receiving a Video Call
In addition to contacting personal care team members, Patients are also able to be contacted by those same members.
When a patient is being contacted, they will receive a notification containing information of the care team member contacting them. By accepting the incoming request, they will initiate a secure meeting with that specific care team member.
If a patient is busy at the time of the incoming request, they have the option to decline the request which will alert the care team member that the patient is not available.
Participating in a Call
2 Participant Meetings
Whether accepting or initiating a meeting, patients will see a few items from within a meeting. In a 2 participant meeting, a patient will see the care team member they are communicating with and a small tile with their live feed on the top right corner of the screen.
Additional controls allow patients to mute their audio and video feeds with the click of a button from the bottom of the screen.
When the meeting has finished, they are able to hang up using the red hang up button, also located on the bottom of the screen.
3 & 4 Participant Meetings
In addition to 2 participant meetings, care team members may invite additional parties when needed. When additional participants are added the patient will see the care team member that is currently speaking along with a small tile of their live feed and a tile for each additional participant on the top right corner of the screen. In the screenshot to the left, two of the participants have muted their video feed, and so only their avatar is displayed. The same options for muting and hanging up are available.
Secure Messaging
Message History
From the messages tab users will find a history of previous conversations with the ability to continue said conversations as needed.
When a new unread message is available, the system will display a notification bubble on the message thread with the number of new messages. Additionally, the messages tab will also display the same notification bubble.
Replying to a Message
From your message history screen, you may reply, or continue any of your current conversations by choosing and pressing the desired conversation and typing your next message. When you are finished typing, press
to send.
In addition to messages, pictures may also be sent via secure messages. To send a picture, press 
and select to send a picture stored on the device or take a new picture using the device’s camera.
Initiating a Message
To start a new secure messaging conversation with a care team member, press the 
icon next to the desired care team member.
Program Content
Patients can view current and upcoming program events from the home page on the Care Connect applications. Information Only, Virtual Vistit, Care Team events will display in their scheduled order making it easy for patients to be aware of their upcoming schedules.
Event Types:
• 
Information Only
• 
Virtual Visit
• 
Contact Care Team
Information Only
Contains information pertaining to the specific program the patient is enrolled in and allows the patient to keep the message available in their application by selecting ‘Keep’ or disclosing of it by selecting ‘Close’
Virtual Visit
Includes information for a scheduled, virtual visit, with either a specific care team member or using the application’s first available functionality.
Care Team
Alerts patients to contact a member of their care team at a specific date and time. When opening the event, the patient is taken directly to their care team page where they can reach out to an available member or use the first available option(if applicable).
Each event will display on the Home page and easily accessible by patients. Additionally, each event tile will display its schedule timeframe, in days, weeks, months, on the top right corner.
Assessments
As part of ongoing patient care, enterprises create and assign assessments to their patients. These assessments are created and managed through the Enterprise Administration application and assigned by care team members to their patients through the Virtual Care application.
When patients are assigned assessments they receive a notification via their preferred method of contact(SMS / Email) letting them know an assessment has been assigned and available for review. That communication includes a link that leads the patient directly to the assessment where they can begin answering the series of questions.
Communication
Web Invite (Email)
Mobile Invite (Text Message)
Completing Assessments
To view and complete assessments, navigate to the ‘Assessments’ tab in the Care Connect application and press the desired assessment to begin. Once all questions are answered, the ‘Complete Survey Now’ button will light up and can be clicked.
